Welcome to Cheap Dress Store’s FAQ! We’re here to make your shopping experience as stylish and seamless as our dresses. Below you’ll find answers to our most common questions about products, shipping, returns and more.

About Our Products

Q: What types of dresses do you offer?
A: Our boutique focuses on trendy, affordable fashion including:
  • Classic Black Dresses for every occasion
  • Figure-hugging Bodycon Dresses
  • Casual-chic Denim styles
  • Flowing Maxi Dresses
  • Playful Mini Dresses
  • Breezy Summer Tops
All designed for fashion-forward women who want quality without the designer price tag!
Q: What sizes are available?
A: Our collections typically range from UK sizes 6-16 (XS-L). We’re committed to inclusive sizing and are working to expand our range – check individual product pages for specific size availability.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your data. We never store full payment details on our servers.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two stylish shipping solutions:
  1. Standard Shipping (£12.95): Via DHL/FedEx with 10-15 day delivery after dispatch (1-2 day processing)
  2. Free Shipping: On orders over £50 via EMS with 15-25 day delivery after dispatch
Pro Tip: Team up with friends to reach the £50 free shipping threshold!
Q: Do you ship internationally?
A: Yes! We ship worldwide (excluding some remote areas in Asia and other regions). All orders ship from our UK boutique at 23 Marshall Way, Ripon.
Q: How can I track my order?
A: Both shipping methods include tracking:
  • Standard Shipping: Full DHL/FedEx tracking included
  • Free Shipping: EMS tracking available
You’ll receive tracking information via email once your order ships.

Returns & Exchanges

Q: What’s your return policy?
A: We want you to love every purchase! Our hassle-free policy includes:
  • 15-day return window from delivery date
  • Easy process – just email [email protected]
  • Refunds to original payment method
Items must be unworn with tags attached.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service.

Account & Customer Service

Q: How do I contact customer service?
A: Our fashion-loving team is happy to help! Email us at [email protected]. We typically respond within 24 hours on business days.
Q: Do I need an account to shop?
A: You can checkout as a guest, but creating an account lets you:
  • Track orders easily
  • Save your favorite items
  • Get faster checkout

Still have questions? We’re here to help you look fabulous! Contact our friendly team at [email protected] or start shopping now at www.buystylishdress.com.