At Cheap Dress Store, we want your fashion journey to be as smooth as our flowing maxi dresses! Below you’ll find all the details about our shipping options and hassle-free return policy designed to make your shopping experience delightful.
Shipping Information
Order Processing Time
We’re as quick as changing into your favorite little black dress! All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
We offer two fabulous shipping methods to get your fashion finds to you:
1. Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
2. Free Shipping
- Available on orders over £50
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Tracking included
Please note: We currently don’t ship to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Our Flexible Returns Policy
While we’re confident you’ll adore your bodycon dresses and summer tops, we understand that sometimes an exchange or return might be needed. Our policy is designed to be as flexible as your favorite denim!
Return & Exchange Basics
- Timeframe: 15 days from receiving your order
- Condition: Items must be unworn, unwashed, with all original tags attached and in original packaging
- How to start: Email us at [email protected] within 15 days
Fashion Tip!
We recommend trying on your new black dresses or denim items carefully (over your own clothes) to ensure they’re perfect before removing tags!
Step-by-Step Return Process
- Contact Us: Email [email protected] within 15 days with:
- Your order number
- Item details (name, size/color)
- Reason for return
- Wait for Approval: Our fashion-loving team will review your request and send return instructions within 2 business days
- Ship It Back: Once approved, ship your return using a tracked method (return shipping costs are your responsibility)
- Receive Your Refund/Exchange: We’ll process your request within 3-5 business days after receiving your return
Refund Information
- Timing: Processed within 3-5 business days after we receive your return
- Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Amount: Item price minus original shipping costs (unless the return is due to our error)
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Summer Tops if the hygiene seal is broken
- Final Sale Items (these will be clearly marked)
Return Shipping Options
- Standard Return: Use any tracked shipping service (we recommend DHL or FedEx for faster processing)
- Exchange Option: For exchanges, we’ll ship your new item once we receive your return (additional shipping charges may apply)
Need Help?
Our customer service team is as responsive as a perfectly tailored dress! Contact us at [email protected] for any questions about shipping or returns.
Now that you know our policies, why not browse our newest arrivals? Your perfect dress awaits at Cheap Dress Store!
Cheap Dress Store
23 Marshall Way, Ripon, GB CH5G 1GL